Help Center

Buying and orders

How do I buy on Needo?

Find a product, add it to the cart and complete checkout with card or your Needo wallet. You will receive an order confirmation and can follow the status from your account.

How long does delivery take?

Sellers ship to addresses within the United States. Ordinary listings carry no delivery date: the seller does not set one when publishing and Needo does not guarantee one. Only imported (dropshipping) listings show a range, the one reported by their supplier. For everything else, we tell you as soon as the seller ships, and you see the tracking number on your order if they add one.

How do I track my order?

Open your account → orders. You will see the status of each order there. If the seller adds a tracking number when shipping, it appears on the order with a link to track it; not every shipment has one, and if yours does not, you can ask the seller through chat.

Payments and wallet

Which payment methods can I use?

Card payments processed securely by Stripe, and the Needo wallet (prepaid balance you can top up). Charges appear on your bank statement as NEEDO.SHOP.

What is the Needo wallet?

Prepaid credit you can top up by card and spend on the platform. It is not a bank account and does not earn interest. Balance never expires, but it cannot be cashed out to your bank or sent back to your card: only money from your delivered sales can be withdrawn to a bank account.

Is my card information safe?

Card data is collected and processed by Stripe (PCI-DSS certified); Needo never stores your full card number. See the security section of our Privacy Policy.

Auctions

How do bids work?

A bid is a binding commitment: if you win, you buy the item at that price. You can also set a maximum and let automatic bidding bid the minimum necessary for you.

I won an auction — what now?

You have 2 hours from the moment the order is created to complete the payment. If you do not pay in time, the order is cancelled automatically.

What happens if I do not pay a won auction?

The order is cancelled and 20% of the security deposit frozen for that auction is kept as a penalty; the remaining 80% goes back to your Needo wallet. The penalty is split between Needo (60%) and the seller (40%). On a $100 deposit that means $20 penalty — $12 for Needo and $8 for the seller — and $80 back to you.

Services

How do I hire a service?

Book directly from the listing or ask the provider for a payment request. You pay on the platform and Needo holds the money: the provider is not paid until you confirm the service is done. If you never confirm, the payment is released on its own when the protection period ends — 7 days after the agreed end date if you paid a request with a date, or 7 days after payment if you booked directly with no date. If the work is scheduled for later, ask the provider for a payment request with a date, so the protection lasts until after the job.

What if the service goes wrong?

Go to My services, find the order and press "Report a problem". Do it before the protection period ends: once the payment is released, the button disappears and that route closes. Reporting freezes the held money and Needo reviews both sides. A full refund comes out of that held money; a partial refund is charged to the provider’s Needo balance. Either way the refund goes back to the payment method you used: card to card, wallet balance to wallet. The claim then appears in your account, under Profile → Orders → "My claims", where you can send messages and attach photos.

Selling on Needo

How do I become a seller?

Apply from "Sell on Needo" in the menu. Stores are reviewed before approval. Individuals can also sell second-hand items on Needo Marketplace, with prior moderation.

What does it cost?

Listing is free. Needo charges a commission on every sale: it is deducted from your payout and shown, order by order, in your seller dashboard.

Returns and refunds

Can I return a product?

Most products can be returned within 30 days, in original condition. Damaged items must be reported within 7 days, orders that never arrived within 30 days, and Needo Marketplace purchases within 14 days whatever the reason. The clock starts on the shipping date and, if the order never shipped, on the order date. Two exceptions: on Needo Marketplace it starts on the purchase date, or on the day you confirm receipt, and on auctions it starts when you complete the payment. Confirming receipt of a store order does not extend the deadline, so do not wait to open a claim.

How do I open a claim?

Open the order in your account, under Profile → Orders (Purchase history), and press "Report an issue". Pick the reason and tell us what happened; photos are attached inside the claim once it is open. Service orders are not listed there: you claim those from My services, with "Report a problem". The seller has 72 hours to respond; if they do not respond or they reject it, the Needo team reviews the case, with a target of 120 hours (5 days). Everything happens inside the claim, including the messages with the seller.

Do I have to ship the item back, and who pays?

Only when the claim requires it. The seller sends the return address through the claim message thread; you then have 14 days to ship it and the seller has 7 days to confirm receipt. If the seller does not confirm within those 7 days, the claim moves to Needo review on its own. Return shipping is paid by the buyer for change-of-mind returns and by the seller when the item arrived damaged, was not as described or never arrived. If the amount claimed is under $15 we do not ask you to ship anything back.

When do I get my money back?

Every refund — full or partial, for any purchase — goes back to the payment method you used. The part you paid by card (or Apple Pay, Link, Cash App Pay or Amazon Pay) goes back to that same card or account, and your bank usually shows it in 5–10 business days; the part you paid with wallet balance is back in your Needo wallet within minutes. If you paid with both, a partial refund is split in the same proportion. If the money cannot go back to the card (Cash App Pay and Amazon Pay payments older than 90 days, card payments older than 120 days, or a refund your bank rejects), we email you and you choose: Needo wallet balance right away, or a bank transfer to an account in your name; if we do not hear from you within 30 days, we credit it to your wallet. In rare cases (an outage at our payment processor or a review by our team) a refund can take longer, and we let you know the result. Full details in our Refunds & Returns Policy.

Still need help?

Write to support@needo.shop with your order number if you have one, or call +1 (786) 849-9403 (Monday–Friday, 9:00 AM–6:00 PM Eastern Time). We answer within 1–2 business days. Needo Technologies, 14937 SW 36th Ter, Miami, FL 33185, United States.