Contact

Last updated: September 3, 2026

Questions about an order, a store or the platform? This is how to reach the Needo team. We read every message and answer within one to two business days.

Customer support

  • Email: support@needo.shop
  • Phone: +1 (786) 849-9403
  • Hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time)

If you are writing about an order, include the order number: it is on your receipt and in Profile, under Purchase history. That lets us find it right away.

Claims, returns and refunds

Claims are opened from the order itself, in Profile, under Purchase history. From there you can follow the case, add photos and see the seller's reply. The rules that apply are in our Refunds & Returns policy.

Sellers and partnerships

To sell on Needo, open a store from the Sell on Needo page. For business proposals, partnerships or press, write to support@needo.shop and say so in the subject line so it reaches the right person.

Where we are

Needo is operated from Miami, Florida, United States, under the trade name Needo Technologies, by Amed Reyes Manso. We serve the whole United States; there is no walk-in office, so please write or call.